Warranty Policy

Last Updated: October 2026

1. Manufacturer Warranty Coverage

Buy IT Solutions Inc. sells new, factory-sealed IT hardware sourced through authorized distribution channels. We do not provide, offer or imply any warranty of our own on the products we sell. Every new product sold on our website is covered only by the original equipment manufacturer’s (OEM) warranty.

The terms, length and coverage of that warranty are set entirely by the brand that made the product. You can usually find them in the product documentation, in the box, or on the manufacturer’s website.

2. Disclaimer of Implied Warranties

THE MANUFACTURER’S WARRANTY IS THE ONLY WARRANTY THAT APPLIES TO PRODUCTS SOLD BY BUY IT SOLUTIONS INC. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE FEDERAL AND STATE LAW, BUY IT SOLUTIONS INC. DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

Our only role is to pass the manufacturer’s warranty through to you at the time of purchase.

TO THE FULLEST EXTENT PERMITTED BY LAW, BUY IT SOLUTIONS INC. IS NOT LIABLE FOR ANY INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, INCLUDING LOST DATA, LOST PROFITS OR DOWNTIME, ARISING FROM THE USE OF OR INABILITY TO USE ANY PRODUCT.

Some states do not allow the exclusion of implied warranties or the limitation of incidental or consequential damages, so some of the above exclusions and limitations may not apply to you. This policy gives you specific legal rights, and you may also have other rights that vary from state to state.

3. How to Make a Claim

Who you contact depends on how long ago your order was delivered.

  • Damaged in transit (report within 48 hours of delivery)
    If your order arrives with damaged packaging or a damaged product, email sales@buyitsolutions.com within 48 hours of delivery, with your order number and photos of the packaging and product. We’ll arrange a replacement as a priority.

  • Defective on arrival (within 30 days of delivery)
    If a product is defective out of the box, it falls under our Return & Refund Policy. Email sales@buyitsolutions.com with your order number to request a return authorization (RMA) number. If the product is confirmed as defective, we’ll send you a prepaid return shipping label and issue a full refund or exchange, with no restocking fee.

  • After 30 days (standard warranty claim)
    Once our return window has closed, all warranty claims, technical support requests, and repair inquiries go directly to the manufacturer’s support team. The Brand Warranty Directory below links to the main US support pages.

What isn’t covered

Neither our return window nor the manufacturer’s warranty covers:

  • damage caused by the user, including accidental damage such as drops or spills

  • unauthorized modifications or repairs

  • misuse, or use outside the conditions described in the manufacturer’s user manual

To keep your warranty valid, operate products as the manufacturer’s documentation describes. 

4. What You’ll Need for a Manufacturer Claim

When you contact a manufacturer to make a warranty claim, have the following ready:

  • Your original Buy IT Solutions Inc. invoice. If you need a copy, email us with your order number.

  • The product’s serial number and model number.

  • A clear description of the fault.

Some manufacturers ask you to register the product, or create an account on their support portal, before you can open a claim.

5. Third-Party Websites

The Brand Warranty Directory below links to manufacturers’ websites for your convenience. We don’t control these sites and don’t check them for accuracy, completeness, or availability.

BUY IT SOLUTIONS INC. DOES NOT WARRANT, ENDORSE OR ACCEPT RESPONSIBILITY FOR THE ACCURACY OR RELIABILITY OF ANY INFORMATION ON THIRD-PARTY WEBSITES LINKED FROM OUR SITE.

Any warranty claim or transaction you make with a manufacturer is between you and that manufacturer.

Contact Us

If you have questions about this policy or need help with a warranty claim, contact us:

Buy IT Solutions Inc.

241-40 86th Rd, Jamaica, NY 11426, USA

Email: sales@buyitsolutions.com

Phone: (315) 930-4535

Hours: Monday to Friday, 9 AM to 6 PM ET

(Orders ship from our distribution partners’ US warehouses.)

Brand Warranty Directory

Select your product’s brand to go to its official US warranty and support page.

For Lenovo warranty claims and support, please visit: Lenovo warranty claim

To check your APC UPS warranty status or submit a ticket, please visit: APC Warranty Support

To check your Samsung warranty status or submit a ticket, please visit: Samsung Warranty Support

For LG warranty claims and support, please visit: LG Warranty Support

For Netgear warranty claims and support, please visit: Netgear Warranty Support

For WatchGaurd warranty claims and support, please visit: Watchguard Warranty Support

For Synology warranty claims and support, please visit: Synology Warranty Support

For CyberPower warranty claims and support, please visit: CyberPower Warranty Support

For Vertiv warranty claims and support, please visit: Vertiv Warranty Support

For Viewsonic warranty claims and support, please visit: Viewsonic Warranty Support

If your product’s brand isn’t listed, visit the manufacturer’s official website and look for the “Support” or “Warranty” section. If you can’t find the right contact for your product, email us with your order number and we’ll help.