Refund policy

Last Updated: April 2026

At Buy IT Solutions, we want you to be completely satisfied with your purchase. If you need to return a product, please review our policy below to ensure your return is processed quickly and accurately.

1. Return Window

You have 30 days from the date you receive your item to request a return. If 30 days have passed since delivery, unfortunately, we cannot offer you a refund or exchange. To be eligible, the return process must be initiated (request submitted) within this timeframe.

2. Eligibility & Item Condition

To be eligible for a return, your item must be in the same condition that you received it:

• Condition - 

  Items must be new and undamaged, with all accessories, manuals and original packaging. Opened software, digital licenses, special-order items and items marked "Final Sale" on the product page can't be returned.

• You’ll also need the receipt or proof of purchase.

• Non-Returnable Items cannot be returned 

  • Software, Digital Licenses, or Downloadable Products (once delivered/opened).

  • Special Order or "Final Sale" items.

  • Consumables (e.g., thermal paste, ink cartridges) if opened.

  • Hazardous materials or flammable liquids.

3. Restocking Fees

Returns of non-defective items (wrong part ordered, changed your mind) carry a 20% restocking fee. No fee applies to defective, damaged or incorrect items.

Note: This fee applies to the total cost of the product being returned to cover inspection, testing, and repackaging costs.

4. Return Shipping

For defective, damaged or incorrect items we email a prepaid label at no cost. For other returns you pay return shipping: use your own carrier, or accept our label and its stated cost is deducted from your refund.

5. How to Start a Return (Authorization Process)

• Email sales@buyitsolutions.com or call (315) 930-4535 with your order number, or request an RMA from your account. Ship only after you receive an RMA number

• Please note that returns will need to be sent to the following address: 241-40 86th Rd, Jamaica, NY 11426, United States.

Note: Items sent back to us without first requesting a return will not be accepted.

6. Damaged or Defective Items (DOA)

Report shipping damage or a wrong item within 48 hours of delivery, with photos. We replace the item or refund it in full, including original shipping.

You can always contact us for any return question at sales@buyitsolutions.com.

7. Exchanges

We replace defective, damaged or incorrect items. For any other change, return the item and place a new order.

8. Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

• Approval - If approved, you’ll be automatically refunded on your original payment method.

• Timeline - Please remember it can take some time for your bank or credit card company to process and post the refund too. Refunds are typically processed within 10 business days after approval.

• Late Refunds - If more than 15 business days have passed since we’ve approved your return, please contact us at sales@buyitsolutions.com.
  
  Our contact information is posted below:
  
  Buy IT Solutions Inc.
  sales@buyitsolutions.com
  Address: 241-40 86th Rd, Jamaica, NY 11426, United States
  Phone Number: (315) 930 4535
  EIN NUMBER: 93-2319428
  D-U-N-S Number: 130972525