Frequently Asked Questions

Yes, most of our business is bulk orders. Send us a bill of materials (BOM) or a list of part numbers and quantities, and you’ll get volume pricing within one business day.

Usually within one business day. Very large or hard-to-source orders can take longer, and we’ll tell you up front if yours will.

Online, we accept Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Apple Pay, Google Pay, and Shop Pay. Business customers can also pay by ACH, wire transfer, or purchase order.

Yes. Approved businesses, schools and government agencies can place orders with a purchase order. Contact us to set up an account. 

Yes. Every business account gets a named account specialist who handles your quotes, orders and deliveries.

Yes. Our EIN (93-2319428) and D-U-N-S number (130972525) are available for vendor registration, and we accept purchase orders from approved public sector buyers.

No, we don’t run coupon codes. Volume pricing applies automatically on larger quantities, and standard shipping is free on orders over $2,500.

No. We sell online, by phone, and by email.

In-stock orders placed before 3 PM ET usually ship the same business day. Special orders ship once the distributor releases the stock, and your account specialist will give you a date.

Most ground orders arrive 3 to 5 business days after they ship. Your shipping confirmation email shows the carrier’s estimate.

Yes, to most addresses that ground carriers serve. Delivery times depend on stock, destination and carrier.

Yes. Depending on where you are, we can ship by standard ground, express ground or air freight. Air freight covers islands and places ground carriers can’t reach. Rates and delivery times depend on the destination and order size.

We email your tracking number when the order ships. You can also enter your tracking number or order number on our Track Your Order page.

Yes. We can split one order across multiple offices, campuses or data centers and schedule each delivery separately.

Usually, if the order hasn’t shipped yet, so contact us as soon as you can. Once the order is with the carrier, we can only request a redirect.

Orders over $500 need a signature on delivery.

Email or call us with your order number, or request a return authorization (RMA) through your customer account. We’ll send you return instructions.

Check the outer packaging and seals when the delivery arrives, and report any damage within 48 hours. We’ll arrange a replacement as a priority.

Yes. Everything we sell is new and factory sealed, and it carries the original manufacturer’s warranty. Coverage length and terms depend on the brand and product.

Contact us with your order number and the product’s serial number. We’ll help you file the claim with the manufacturer or point you to the right support team.

No. We only sell new, factory-sealed hardware bought through authorized distributors.

More than 112, including Dell, HPE, Lenovo, Cisco, APC, Samsung, LG and NETGEAR. Browse them all on our Brands page.

Yes. Everything comes through authorized distributors including Ingram Micro, TD SYNNEX and D&H, so the manufacturer warranty applies.

Often, yes. Send us the part number or model and we’ll check stock across our distributors, including discontinued and hard-to-find parts.

Yes, on one quote and one invoice.

Yes. Tell us what the equipment needs to run, how many people will use it and your budget. Your specialist will recommend products and check that everything works together.

Yes. For team rollouts we can pre-image laptops and desktops, configure BIOS settings and add asset tags, so each device is ready to hand out.

We help before you buy with product selection and compatibility checks. After delivery, we help with warranty claims, returns and order questions.

These are three stages, usually in this order:

• End of life is the announcement that a product is being discontinued.
• End of sale is the last day you can order it from the manufacturer.
• End of service life (EOSL) is the last day the manufacturer offers any support, including repairs, replacement parts and software updates.

Brands don’t all use these terms the same way, so check the dates in each notice rather than relying on the labels.

Yes. Equipment still under support after its EOL announcement is generally safe to keep running. The real cut-off is the end of service life date, because after that you won’t get security fixes, firmware updates or warranty repairs from the manufacturer.

The biggest risk is security. New vulnerabilities are found all the time, and unsupported switches, firewalls and servers stop getting patches. Some industries, such as healthcare and finance, also require supported equipment to pass audits. And when an unsupported device fails, replacement parts get harder to find and repairs take longer.

Manufacturers publish lifecycle notices on their support websites. If you’d rather not search through them yourself, call us at (315) 930-4535 or email sales@buyitsolutions.com with the part numbers. We’ll check the official notices and tell you where each product stands.

Yes. Send us a spreadsheet or list of part numbers, and we’ll go through it with you on a call. We’ll flag what is already past end of service life, what is coming up soon, and what has years of support left.

Yes. Tell us the model you’re replacing and how you use it. We’ll suggest current models that fit your setup and budget, from the same brand or another one.

Sometimes. After a product reaches end of sale, distributors often still have stock for a while. We’ll check what’s left across our distribution channels. We only sell new, factory-sealed hardware, so once distributor stock runs out we’ll help you find a current replacement instead.

Start planning when the end-of-life announcement comes out, and aim to have the replacement installed well before the end of service life date. The gap between the two varies by manufacturer and product, so check the dates for each item. Planning early also lets you spread the cost over more than one budget year.

We can look up lifecycle dates for the networking, server, storage, and security brands we sell. If you’re not sure whether we cover a brand, call us and ask.