When dealing with any damaged or malfunctioning products covered by a manufacturer’s warranty, you must first contact the manufacturer, who may be able to assess the issue and provide a solution without the need for a return. If a return is required, you must include the manufacturer’s call reference number, a test report, and/or an accurate customer description. Please email returns@buyitsolutions.com for guidance in each situation.

• A complete description of the fault is necessary; a fault description of “it does not work,” “faulty,” or “DOA” is insufficient.
• A minimum 15% restocking fee will be assessed unless the items are returned in their original packaging, with all of the accessories, manuals, and documentation included (being a percentage of the value of the goods). Please note that this amount could be raised if necessary to reflect our loss more accurately.
• If returned items are confirmed to be in perfect condition, a minimum 15% restocking fee will apply (being a percentage of the value of the goods). Please note that this amount may be raised to reflect a fair evaluation of our loss. The restocking fee percentage will be confirmed to you after receipt of your returned goods and will be based on a numeral of factors, including the amount of labor required and the state of the packing and contents.
• The costs of returning the goods by delivery are your responsibility.